In the professional world, especially on the heels of a pandemic that forced many companies to pivot to a more remote model, being able to ensure communication happens on a level that can reach remote employees and satellite offices is essential. This is where having a Hosted Cloud PBX System can be an asset to a company.
WHAT IS A HOSTED CLOUD PBX SYSTEM?
A hosted cloud PBX system, which stands for cloud-based private branch exchange, is a virtual, internet-based system that automatically answers calls and routes them to the correct department, branch, or extension.
This inherently allows a company that can expect a heavy amount of calls or a company that isn’t able to staff a full team of phone support specialists, to ensure that customers or clients calling their business have a positive experience by being directed to the appropriate place promptly.
A BRIEF HISTORY ON PBX MODELS
While the idea of automated calls and phone trees aren’t a novel concept, the PBX technology has advanced in a way that allows companies to be even more scalable than before. The operative word in the services WAVE.BAND offers is “cloud,” which is a giant step forward from the way traditional PBX systems operated.
Before cloud-based PBX systems existed, robust, expensive, and space-consuming systems had to exist on-site to provide the technology that allowed an automated phone network to exist. As our understanding of cloud-based technologies continues to accelerate, PBX systems were another facet of the professional environment that was able to be brought into a virtual setting, and managed remotely, without sacrificing the quality of the customer experience.
5 REASONS WHY HAVING A HOSTED CLOUD PBX SYSTEM MATTERS
Whether you’re a company of 5, 50, or 500, having a cloud-hosted PBX system could be the difference-maker in becoming an organization that can streamline intake calls.
ADVANTAGE #1: STREAMLINE PHONE CALLS WITHIN YOUR ORGANIZATION
To be fair, the result of a cloud-based PBX system vs. a transitional PBX system is relatively the same. At the end of the day your customers, clients, or vendors will get to the right department or person in a way that makes them feel good about their experience calling your company. However, a cloud-based model makes it much easier and more affordable for companies to have this type of service.
ADVANTAGE #2: UNLIMITED CALLING
With WAVE.BAND cloud-hosted PBX system, a company can feel confident that they aren’t up against any minutes or region restrictions. Wave.Band PBX customers can enjoy unlimited calling and long-distance calling, making it easy to have phone calls all over the world, 24/7.
ADVANTAGE #3: SCALABLE
With Wave.Band being a growing company itself, we intimately understand how the needs of a company can change overnight. With a cloud-based PBX system the Wave.Band team can add and remove phones as needed. Furthermore, as a Wave.Band customer, you’ll only pay for what you need making our solution scalable to your evolving needs.
ADVANTAGE #4: UNINTRUSIVE
Spare yourselves the need to dedicate an entire room or space to host the massive and expensive servers that make up a traditional PBX system. With a cloud-based PBX system, you’ll enjoy all the benefits of an automated phone network without the annoyance of heavy machinery at the site of your business.
ADVANTAGE #5: EMERGENCY-PROOF
Wave.Band’s mobile application is emergency-proof, meaning that in the event of power outages, force majeure weather disasters, or whatever life may throw your way, you’ll still be able to access all of your phone records. In times of hardship, the companies that make it through are the proactive ones. With Wave.Band’s cloud-hosted PBX system, business customers can enjoy the assurance of knowing that their phone systems will always remain open and available.